Refund policy

Last updated: September 2026

Deiyaa Bakery sells perishable baked goods. We do not accept returns, but we will remake or refund any order that arrives damaged, warm or wrong when you report it within 24 hours.

No returns on perishable food

Because fatayer, manakish, pickles and gift towers are food, they cannot be returned or resold once they leave the bakery. All sales are final except as described below.

Damaged, warm or incorrect orders

If your order arrives damaged, if a frozen shipment arrives warm rather than cold to the touch, or if we sent the wrong items, email deiyaabakery@gmail.com within 24 hours of delivery. Include your order number and photos of the packaging and the product. We will remake the order, send a replacement, or refund the affected items to your original payment method. Refunds post within 5 to 10 business days depending on your bank.

Frozen fatayer that arrive cold to the touch are safe to refreeze and bake as usual. That is a normal delivery and is not eligible for a refund.

Cancellations

• Fresh orders (local delivery and pickup): cancel at least 24 hours before your scheduled delivery or pickup time for a full refund. Fresh items are baked to order, so we cannot refund orders canceled inside 24 hours.
• Frozen orders: cancel any time before the order ships for a full refund. Once a tracking number has been issued, the order cannot be canceled.
• Wholesale and catering orders follow the terms on your quote.

Weather and carrier delays

Frozen boxes ship overnight, Monday through Wednesday. Severe weather or a carrier delay can push arrival by a day. If your box still arrives cold, it is safe to freeze. If a delay causes it to arrive warm, report it within 24 hours and we will replace or refund it. We may hold shipments during extreme heat or storms and will email you if your ship date moves.

Incorrect addresses

Please check your shipping or delivery address at checkout. We cannot refund or replace orders that are lost, delayed or spoiled because the address entered was incomplete or incorrect, or because no one was available to receive a local delivery at the arranged time. If you notice an error, email deiyaabakery@gmail.com right away and we will correct it if the order has not left the bakery.

Missed pickups

Pickup orders are held for 2 days after the ready date. Fresh fatayer keep up to 12 days refrigerated.

Contact

Deiyaa Bakery, 15545 S 71st Ct, Ste 202, Orland Park, IL 60462. Email deiyaabakery@gmail.com.